Privacy Policy

General overview

At Trigify.io ("Trigify," "we," "us," or "our"), we are dedicated to surpassing global standards in privacy and data protection. Our priority is ensuring the utmost security and privacy for our users ("you" or "your"). We've built a platform designed to safeguard your important contacts, sensitive data, and communications. Our infrastructure, applications, and tools are meticulously crafted to empower you to nurture and strengthen crucial relationships while maintaining unparalleled data security and privacy.

Our Privacy Commitment:

Your emails are completely secure—never accessed, read, or deleted by any unauthorized entity. Trigify.io only accesses the necessary information to ensure service functionality when connecting with your email server. Our servers retain only the emails sent via Trigify.io and their responses, facilitating seamless access and reply detection through our application.

You retain full ownership of your data. Personal data is treated with the utmost privacy as outlined in this policy and in compliance with applicable laws. For further inquiries, please contact us at customersupport@trigify.io. Trigify.io is fully committed to upholding the privacy and security of any personal information gathered via our website, applications, or any other channels.

This Privacy Policy ("Agreement" or "Policy") outlines Trigify.io's practices concerning the collection and protection of personal information. For the purposes of this Policy, “Personal Information” refers to identifiable individual data, excluding aggregated information lacking specific individual association. “Services” refers to the Company’s website accessible at www.trigify.io (“Website”), applications, or other services described in our Terms of Service. By accepting this Policy and our Terms of Service, you explicitly consent to the collection, storage, processing, use, and disclosure of your Personal Information as described herein.

If your organization acts as a data controller under the General Data Protection Regulation (EU) 2016/679, additional agreements with Trigify.io are required for data processing.

1.2. Revision of the Privacy Policy

Trigify.io reserves the right to revise, modify, or update this Policy at any time. Your continued use of the Services post-revisions constitutes acceptance of changes. Material modifications will be communicated via the revised Privacy Policy on our Website or within the Services, with in-app notifications for Subscription Service subscribers.

Utilisation of our services

2.1 Usage by our customers

Trigify.io serves as a conduit for communication campaigns, empowering users to enhance their relationships for sales, marketing, or customer success endeavors. We maintain a hands-off approach regarding campaign content or data collection methods chosen by customers. Such information is governed by their privacy policies. Trigify.io processes customer information strictly as directed, ensuring adherence to agreements and robust data security measures.

2.2. Handling Sensitive Information

Sensitive information encompasses personal identifiers, financial data, health information, and login credentials to Trigify.io or email accounts connected to our platform.

Data collection

Trigify.io collects Personal Information and Navigational Information. Personal Information includes contact details, transaction data, and publicly available internet information. Navigational Information comprises data about computer usage and Service visits.

3.1. Collection When Visiting Our Website

Your Personal Information is collected upon registration to support Service operation, personalization, and communication purposes.

3.2. Types of Personal Information

Voluntarily submitted information identifying individuals, including contact details and transaction records.

3.3. Navigational Data

Data about Service usage, such as IP addresses, browser type, and page views, utilized for analysis and service improvement.

3.4. Payment Information

Payment data is collected solely for subscription purposes, processed by PCI-compliant service providers.

3.5. Information About Children

The Services are not directed at children under 13, and we do not knowingly collect their information.

3.6. User Contributions

User-contributed content, including questions, answers, and contributions, is publicly viewable and subject to our Terms of Service.

3.7. Disclosure Regarding Google APIs

Information obtained from Google APIs adheres to Google API Services User Data Policy.

3.8. Google User Data

Connection to Gmail accounts requires permissions for functionality maintenance. Data accessed via Gmail API is stored securely and used solely for Service provision.

3.9 Web Beacons

We may utilise web beacons for information collection.

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Use of collected information

4.1. Non-Sale of Personal Information

We do not sell Personal Information to third parties.

4.2. Navigational Data, Cookies, and Web Beacons

Cookies and web beacons are used for visitor identification and service improvement. Users can adjust browser settings to manage cookies.

4.3. Utilization of Personal Information

Personal Information is utilized for Service improvement, personalized communication, marketing, and aggregated data sharing. Customer data is used strictly for Service provision, support, and compliance.

4.4. Customer Testimonials and Comments

Customer testimonials containing Personal Information are posted with prior consent.

4.5. Use of Credit Card Information

Credit card data is used solely for financial qualification and processing, managed by third-party providers.

4.6. Service Providers

Third-party services may access user information for service provision, subject to privacy agreements.

4.7. Confidentiality and Security

Stringent security measures safeguard Personal Information from unauthorized access or disclosure. Data encryption and secure server storage are employed, alongside user account protection.

4.8. Social Media

Social media features on our Websites are governed by respective platform policies, and user interactions are subject to those policies.

4.9. External Websites

We do not control external websites linked from our platform, and their practices are independent of this Privacy Policy.

4.10. Data Retention

Personal Information is retained as long as necessary for service provision, legal compliance, or dispute resolution. Customer data retention is subject to agreements with customers.

4.11. International Transfer

Information collected may be transferred to and processed in the United States, with appropriate security measures applied.

4.12. Third-party Applications

Third-party applications may access user information as necessary for integration purposes. Users are advised to review third-party privacy policies.

4.13. Compelled Disclosure

Trigify.io may disclose Personal Information if required by law or to protect rights or safety.

4.14. Data Retention

Upon account cancellation, data is securely deleted. Customer data may be retained longer for legal and financial traceability.

4.15. Trigify.io Database

Business contact data is collected responsibly for service enhancement, sourced from publicly available information and user contributions.

4.16. Anti-Spam Policy

Trigify.io prohibits unsolicited commercial email, monitors compliance, and provides tools for sending reputation management.

4.17. Unsubscribe Options

Users can unsubscribe from marketing communications using provided mechanisms.

4.18. Unsubscribe From Customers' Communications

Users can unsubscribe from customers’ communications directly or via provided mechanisms.

This revised Privacy Policy reflects Trigify.io's commitment to user privacy, security, and data transparency. Effective 29/02/2024.

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