1. Introduction
Welcome to Trigify.io Limited ("Trigify.io", "we", "us", "our"), a company
specializing in providing advanced technology solutions designed to help
businesses generate more leads by leveraging intelligent data extraction
and analysis.
These Terms and Conditions set forth the legal agreement
between Trigify.io and all users of the platform, defining the rights,
obligations, and responsibilities that govern the use of our services.
By accessing, registering, or using any part of our platform, you
acknowledge that you have read, fully understand, and agree to abide by
these legally binding terms. If you do not agree to any part of these
Terms, we kindly request that you discontinue using our services
immediately.
2. Eligibility & Accounts
• There are no specific restrictions on who can sign up for or use the
Trigify.io platform, meaning that individuals, businesses, and
organizations from any industry are welcome to utilize our services
for their intended purposes.
• Users must create an account to access the platform, and during
this process, their details—including name, email address, and
relevant account credentials—will be securely stored in Stripe,
Clerk, and our internal database to facilitate account management,
authentication, and billing.
• Users have the option to sign in via Google for ease of access;
however, due to privacy and security policies, we do not allow
users to register or log in using their LinkedIn credentials.
• Users are responsible for ensuring the confidentiality and security
of their login credentials. As Trigify.io does not store user
passwords, those who forget their credentials must use the "Forgot
Password" feature to reset them or contact support for further
assistance.
3. Usage Rights & Restrictions
• The specific level of access and functionality available to users is
determined by their selected subscription plan, with different tiers
offering varying features, data extraction limits, and analytical
capabilities.
• Users are strictly prohibited from engaging in activities such as
web scraping, unauthorized data extraction, or any malicious
actions that could compromise the integrity, performance, or fair
use of the platform. Any detected violations may result in
immediate account suspension or termination.
• Users may invite additional team members to join under a single
organization account, and agencies working with clients may
extend invitations. However, those interested in becoming affiliates
or resellers must first obtain approval by contacting
hugo@trigify.io.
4. Trial Period & Subscription
• Trigify.io offers a 7-day free trial period, allowing users to explore
and evaluate the platform’s functionalities. Users requiring an
extension must formally submit a request with justification to
hugo@trigify.io for review.
• During the trial, users gain unrestricted access to all core features
but may face restrictions on data filtering and extraction
capabilities to prevent excessive usage.
• Upon expiration of the trial, users are not automatically charged or
transitioned to a paid plan. Instead, they are moved to a limited
freemium model, retaining access to basic functionalities unless
they manually upgrade to a paid subscription.
5. Refund & Cancellation
• We reserve the right to decline refund requests after the purchase of a paid subscription, as the trial period serves as an opportunity for customers to evaluate the service and make an informed decision prior to purchase.
• Refunds will only be issued in cases where the platform
experiences a severe technical malfunction that prevents the user
from accessing or utilizing the service. Such incidents must be
reported promptly and documented prior to the submission of a
refund request.
• Users wishing to cancel their active subscriptions may do so
directly within their account settings on the platform, by contacting
our support team via the Slack channel, or by emailing
hugo@trigify.io with their request.
• In compliance with GDPR and other applicable data protection
regulations, all user data associated with a canceled account will
be stored securely, and permanent deletion can be requested by
contacting hugo@trigify.io.
6. Marketing & Brand Usage
• By registering for an account, users acknowledge and grant
Trigify.io permission to feature their company logo and name in
marketing materials, promotional campaigns, and case studies
showcasing successful engagements with our platform.
• Registered users are permitted to use the Trigify brand name and logo online to reference, discuss, or promote their genuine use of our services. Users may not exploit the Trigify brand or logo for direct financial gain through resale, licensing, merchandising, or in any unauthorised commercial activity beyond the reasonable benefit derived from authentic social media engagement or audience growth. Additionally, the Trigify brand or logo must not be used in a misleading, defamatory, fraudulent, unlawful, or otherwise inappropriate manner. We reserve the right to revoke permission for brand usage if we determine such usage to be inappropriate or detrimental to the Trigify brand.
• All users who sign up for a free trial or paid subscription are
automatically enrolled in our marketing communications list,
receiving valuable updates, insights, and exclusive offers via email.
Users may opt out at any time.
• All marketing communications from Trigify.io include an easily
accessible unsubscribe link, allowing users to remove themselves
from future correspondence while ensuring their contact
information remains securely stored in compliance with applicable
regulations.
• Transactional emails containing essential account information, such as invoices, security alerts and billing notifications, will not include an unsubscribe link, as these communications provide immediate and necessary account-related updates.
7. Liability & Disclaimers
• While Trigify.io makes every effort to provide accurate and
valuable insights, we do not guarantee the absolute accuracy or
completeness of the data presented on our platform. Data insights
are subject to variability due to external factors beyond our control.
• Trigify.io assumes no responsibility for any indirect, consequential,
or incidental damages arising from the use, misuse, or
interpretation of the data and insights provided by the platform.
Users are solely responsible for their own application of the
information obtained.
8. Termination & Suspension
• Trigify.io reserves the right to suspend or terminate accounts that
engage in activities such as unauthorized data scraping, unlawful
use of extracted data, or persistent behavior that violates platform
guidelines despite prior warnings.
• If we determine, at our sole discretion, that an account poses risks
to the platform, other users, or our business interests, we may
suspend or permanently terminate access without prior notice.
• Upon account termination, all user data will be permanently
deleted in compliance with GDPR and relevant data privacy laws.
9. Governing Law & Dispute Resolution
• These Terms and Conditions, along with any related agreements
and policies, shall be governed by and interpreted under the laws
of England and Wales.
• Any disputes, claims, or disagreements arising from these Terms or
the use of the platform shall first be attempted to be resolved
through mediation before escalating to formal legal proceedings.
• The courts of England and Wales shall have exclusive jurisdiction
over any legal matters arising from the enforcement or interpretation of these terms.
