1. Service Overview
Trigify.io is a cutting-edge SaaS platform designed to assist businesses in
identifying potential customer interest by analyzing engagement levels
across various social media platforms. Through our intelligent tracking
system, we enable users to gain insights into social signals, engagement
metrics, topic interest, and thought leadership trends. Our services
empower businesses to make data-driven decisions, optimize sales
strategies, and improve lead generation efforts, ensuring that they can
effectively target the right audiences with precision and efficiency.
2. User Responsibilities & Compliance
Users of Trigify.io must adhere to ethical data usage practices and
comply with all relevant laws and regulations governing data privacy,
intellectual property, and fair use. Users are prohibited from:
• Attempting to scrape, extract, or replicate data from our platform
without explicit permission, as such actions violate the integrity of
our platform and undermine fair usage policies.
• Engaging in fraudulent or malicious activity, including
unauthorized access to other accounts, which can lead to security
risks, data breaches, and potential legal action against the
offending party.
• Using any information obtained through Trigify.io for unlawful
purposes, including but not limited to, spamming, phishing, or any
fraudulent marketing tactics that violate legal and ethical business
practices.
• Sharing login credentials or providing third-party access to
personal accounts without approval, as unauthorized access can
compromise account security and lead to unintended consequences
for the account holder.
3. Data Usage & Collection
• Trigify.io provides integrations that allow customers to push data
from our platform to their own CRM, email marketing, or sales
engagement tools. However, Trigify.io does not provide or sell user
data externally, ensuring that all collected information remains
within the control of the user and is not exploited for third-party
monetization.
• All data interactions occur at the user’s discretion, ensuring that
Trigify.io remains a secure and ethical platform that prioritizes
transparency, control, and responsible data handling for all users.
• Users must have their own accounts with third-party tools to utilize
integrations; Trigify.io does not facilitate the sending of emails,
running of LinkedIn automation, or management of outbound
campaigns. Instead, the platform serves as a reliable source of data
insights, leaving execution strategies entirely up to the user’s
preferred marketing and sales tools.
• Trigify.io does not use user profiles, including LinkedIn or any
other third-party accounts, to scrape, extract, or collect data from
external sources. All data provided within our platform is
independently sourced and is not obtained through unauthorized
means or personal accounts.
4. Payment & Billing
• Trigify.io accepts major credit and debit cards as valid payment
methods, ensuring that users have a convenient and secure way to
complete transactions when subscribing to our services.
• Users can choose between monthly and annual billing cycles, with
discounts available for those opting for an annual subscription,
providing a cost-effective solution for long-term users who want to
maximize the value of the platform.
• No late payment penalties or fees are applied; however, failure to
process payment may result in a temporary suspension of services
until the issue is resolved, which may require users to update their
billing details or contact customer support for assistance.
• Trigify.io is not obligated to extend discounts to existing customers
when they are offered as part of marketing campaigns or other
promotional activities, as these are intended for new customers.
Additionally, Trigify.io is not required to provide discounts or
promotional offers to customers who have made payments even
slightly outside the promotional window. Any exceptions to this
policy are at our sole discretion.
5. Service Availability & Support
• While Trigify.io strives to maintain a high level of service
availability, we do not provide an uptime guarantee, as occasional
maintenance and unforeseen technical issues may impact
accessibility temporarily.
• We aim to address and resolve any reported technical issues within
48 hours, ensuring that disruptions to the user experience are
minimized and that any platform-related concerns are promptly
handled by our support team.
• Support is available via Slack, live chat and email, ensuring that users
receive timely assistance when needed, whether for
troubleshooting issues, understanding platform functionalities, or
seeking guidance on best practices.
• No priority support plans are available at this time; all users
receive equal service response times, meaning that inquiries and
technical concerns are handled in the order they are received by
our support team.
6. Security & Compliance
• Trigify.io employs industry-standard encryption protocols to secure
user data both in transit and at rest, ensuring that sensitive
information remains protected from unauthorized access or
security breaches at all times.
• Access to customer data is strictly limited to authorized personnel
who require access for operational or support-related reasons,
meaning that only essential employees have the ability to review or
manage user information as necessary.
• Regular security audits are conducted to maintain compliance with
GDPR and UK data protection regulations, ensuring that we
continuously uphold the highest standards of privacy and security
for our users and their data.
• Any detected or reported data breaches will be handled in
accordance with legal obligations, and affected users will be
notified as required by law, allowing them to take any necessary
action to secure their accounts and mitigate risks.
7. Governing Law & Disputes
• These Terms of Service shall be governed and interpreted in
accordance with the laws of England and Wales, ensuring that all
legal agreements, transactions, and user interactions comply with
relevant regulations.
• Disputes arising from these terms or service usage shall first be
subject to mediation, aiming for a resolution before legal action is
pursued, encouraging an amicable and fair process for resolving
potential conflicts.
• Any legal proceedings shall be handled exclusively within the
courts of England and Wales, providing a clear legal framework for
addressing disputes and ensuring that all cases are handled within
the appropriate jurisdiction.
